Block Manager and Client Relationship Builder

Job title: Block Manager and Client Relationship Builder

Looking to work four days a week from home? Then you are not for us! 

At tlc Estate Agents, we don’t do block management the conventional way — and neither should you. We’re on the lookout for a Block Manager and Client Relationship Builder to join our vibrant team in the heart of Knightsbridge, serving Kensington & Chelsea and the immediate surrounding areas. 

If you want to manage buildings from your kitchen table with minimal interaction, swipe left. We’re looking for someone who thrives on being present, face-to-face, and part of something bigger than themselves. If you love real human connection, problem-solving on the ground, and being part of something vibrant and real — read on. 

What makes us different?

1. Hyper-local expertise: All of our buildings are within walking distance of our offices. We encourage our Block Managers to be out visiting their buildings, speaking with clients, and understanding every detail — not stuck behind a desk.
2. Hands-on, proactive approach: We don’t wait for problems to arise — we prevent them. We want someone who is excited to roll up their sleeves, build relationships, and find solutions.
3. An office culture like no other: We work hard, we laugh harder and we celebrate wins together. From spontaneous team lunches and office dogs to collaborative problem-solving and shared successes, tlc is a community, not just a workplace. We bounce ideas off each other and tackle challenges together. We socialise across departments and support one another.
4. Rapid reaction: If an issue arises in one of our buildings, you’ll be just minutes away. This is why we want our team in the office four days a week — ready to act, collaborate, and deliver. 

Who we’re looking for:

• Between 12 months to senior-level Block Management experience
• Someone who loves to engage, not just manage
• Excellent communication and problem-solving skills 
• Someone who’s not afraid to pick up the phone or knock on a door
• A team player who values community, both within the company and with clients
• A proactive attitude with an eye for detail and a passion for service 
• Someone who embraces responsibility and owns the outcome

What you’ll get:

• A supportive, friendly, and fun team environment
• Prime portfolio of buildings in Kensington & Chelsea
• The chance to build lasting relationships with high-calibre clients
• Career development and progression with the guidance of experienced leaders 
• Mentorship from Senior leaders who genuinely care
• One day per week working from home — but four days spent at the heart of our buzzing office community
• And yes... office dogs! 

This isn’t just block management — it’s block management done differently. If you want to be part of something special, where your work has real impact and you’re part of a close-knit team, we’d love to hear from you.

Purpose of the position:

Our team needs an enthusiastic, dynamic, superbly organised, and committed individual who can help our successful and unique Block Management department. You will be working with Elias and the Team to ensure that the department is organised, effective and runs smoothly and that we build the very best relationships with the leaseholders and freeholders that we can. The department is the most important in the business because if we get block management right, and on a personal level, then our sales and lettings teams have an endless supply of stock thanks to clients who already trust us due to your natural willingness to help and expertise.

Ideal Responsibilities & duties

Responsibility 1 – Creating and maintaining strong client relationships with our leaseholders and freeholders. Ensuring that a firm trust is established from the outset so that communication is fluid, easy, and frequent. Strong communication skills and the ability to listen are key.

Responsibility 2 – Our buildings are the physical representation of our brand in action so regular property visits to ensure the buildings look as good as they can and being inventive in ways to make them unique and stand out. To achieve this a basic grounding of building make up will be helpful and the ability to manage contractors will be essential. The buildings we look after are all within 10-15 minute walk away so easy to keep on top of.

Responsibility 3 – The buildings will always be in need of Section 20 planned maintenance so ensuring that it is adequately budgeted for and carried out in line with the lease or directors’ wishes is important. It will be key to know the buildings and clients inside out so that we create the ideal planned maintenance schedule and finish for them and the building.

Responsibility 4 – Your skills of mediation and patience will be invaluable when asked to attend and chair AGMs for the buildings. The ability to take accurate minutes will also be required but above all, a good sense of humour and positivity is necessary as these AGMs are a real opportunity to spend some face time with our clients and find out more about them and their local investments and wider interests. This is a trust- building exercise and also our opportunity to really impress.

Responsibility 5 – we pride ourselves on producing the responses to the LPE1 form and pre-contract enquiries very quickly and efficiently – we like to impress solicitors and clients and also make the selling process that one bit easier.

Responsibility 6 – You will need to keep an eye on day-to-day expenditure and also have a decent financial grasp so you can work with Mel and make sure all the service charge accounts look like they need to and are all correct and schedules are correctly allocated.

Responsibility 7 – Finally you will need to ensure that all the buildings are up to date with the latest regulations so it will be important to have a good grasp of the fire regulations, health and safety requirements, Legionella etc... and just ensure that all the required assessments and resulting actions are implemented in the best way possible (that often means in the most aesthetically pleasing way possible!).

 

Academic & trades qualifications

• Competent A levels or similar qualifications
• TPI and / or RICS qualifications 

On the job qualifications we support in the role:

• TPI and any other relevant industry qualifications you might like to learn more about such as company secretarial, health and safety, and legal etc...
• Advanced Microsoft office courses
• Anything else you believe will improve you and your career with us.

Work experience & skills

Block Management experience is preferential but not essential

Microsoft Office competence

Block Management software familiarity (there are a few different types but most follow similar principles)

General exceptional references from previous employers are definitely going to be key.

Personal qualities & behavioural traits

Planning and Organisation Guru – The whole team will be relying on the relationships you build so you’re going to need to excel in this field.

Communication and Reaction – you will be the face and voice of the company so the ability to listen and understand what is needed in any situation is key. The ability to then communicate with our clients and your team making sure you all have / know what you need to be exceptional.

Team Player – This is essential as we judge ourselves as a unit and our teamwork and team spirit is key to our success.

Hard-working and fun – we bundle the two together here because you need to be a driven and committed individual wanting to excel at your job and also create a good atmosphere in the process. Whilst you are successfully doing that, we want to ensure that the role and environment is as productive and fun as it can be so that it keeps tlc as one of the best places to work. We like to reward and celebrate with staff for jobs well done – for us the two are always hand in hand.

Naturally inquisitive and problem solving aptitude – Management is all about knowing the facts and mediating a situation to get the best possible result. You will need to want to be hands on in discovering all the facts of a situation, be it a repair, leak, personality clash etc... and then follow through the task to the successful end.