Meet your exceptional team
Toby BrownSales Director
Toby is one of the most qualified Estate Agents in Britain, a Fellow of the National Association of Estate Agents (FNAEA) and an Associate of The Royal Institute of Chartered Surveyors (RICS). He holds a Diploma in Residential Agency from the Federation of Property Professionals, English Literature degree, a Masters in Performing Arts and a Diploma from Tusk School of Business in the United States. All together this has provided the tools and basis for him to become one of Kensington and Chelsea’s leading Sales Agents.
Toby was mentored by his Uncle and Founder of tlc for 6 years as a Sales Negotiator, he bought the business with Jamie Coronna in 2011 and together they took the helm of the family firm.
Toby holds most of the record £/sq ft sales ever achieved in the area, his face is known throughout Kensington and Chelsea and as if that was not enough, his face has been seen regularly as they property broker and presenter extraordinaire on the US television program House Hunters International and Million Pound Properties.
Toby and his family have lived in and loved Kensington and Chelsea and they have a special fondness for Earls Court that culminated in Toby receiving the Mayor’s Award for outstanding contribution to the community. tlc is now renowned for the community events it both organises and sponsors.
Call Toby anytime for advice on marketing your home or if you are looking to buy in the area.Contact Toby Brown via emailGet a valuation
Jamie CoronnaManagement Director
Jamie is a member of the Association of Residential Letting Agents (ARLA) and is consistently striving for knowledge in the Property and Management sector. He was educated at Harrow School and graduated from Kings College London University with a top honours degree in languages.
From firm influences from his entrepreneurial Father, he has always had a passion for property and started in the industry on the development and project management side and has since mastered the Block and Property Management running arguably Kensington and Chelsea’s very best Management service and Estate Agents.
Jamie has been a resident in the area for over 20 years, he is extremely community conscious and constantly strives to make Earls Court a better place to live; a place to love living in. Jamie enjoys all sports, Wildlife photography, fine wines, whisky and travel. Once upon a time Jamie was fluent in French, Spanish, Slovenian, and proficient in both Portuguese and Italian…his English is often somewhat suspect though!Contact Jamie Coronna via emailGet a valuation
Samantha HossackLettings Director
Samantha is a member of the Association of Residential Lettings Agents (ARLA) and grew up in Surrey, where her career in estate agency commenced at the tender age of 21. After three years letting properties in the beautiful countryside, the Big Smoke beckoned and Samantha made the move to Central London. Since then, she has covered prime residential areas including Mayfair, Marylebone and Fitzrovia before coming to the realisation that West is most definitely Best when she joined tlc in June 2011.
Samantha is an integral part of tlc; she is Director of our growing Lettings team and is the perfect balance alongside Toby and Jamie. As a member of ARLA her industry expertise is second to none and as someone who lives locally in Earls Court her knowledge of the area and local Lettings/Rental market is unsurpassed.
Away from work, Samantha is a keen traveller. As a self-confessed sufferer of Wanderlust, in 2015-16 she took the trip of a lifetime around South East Asia and Australia, most recently conquered Kilimanjaro in Tanzania and Mount Fuji in Japan and raised almost £4,000 for The Alzheimer’s Society with a 7-day trek on the Great Wall of China! She enjoys eating out and finding trendy, quirky, fun new places.
Last but certainly not least, Samantha is a hugely community orientated person helping organise all of tlc‘s events and raising funds for charities close to her heart.Contact Samantha Hossack via emailGet a valuation
Alex MillerSenior Sales Broker
Alex was brought up in Essex and Leicestershire and attended school in Suffolk where Fine Art and Art History became a passion. After moving to London in 1993 and a brief career stint in retail, Alex entered the world of real estate and has been in the industry for over 20 years.
Living in London for so long, Alex has a wealth of experience and knowledge of the area and has quickly become an integral member of our Sales team since joining tlc in 2018.
Alex is a keen musician and has written and composed music some of the world’s biggest corporations, including the BBC. He is a huge fan of all things French and his family have lived in France for over 20 years. In his spare time, Alex enjoys cooking, wine, travelling, writing, producing music and the arts.Contact Alex Miller via emailGet a valuation
Saira IshfaqLettings Negotiator
Born in London, Saira has lived in Maida Vale most of her life. She has extensive professional experience at boutique property consultancies spanning across some of London’s most exclusive areas, including Mayfair, Marylebone, Kensington, Hyde Park and Chelsea.
She was welcomed into the tlc Lettings team in early 2018 and quickly became instrumental in growing the business and successfully positioning us as London’s award-winning, top-rated estate agency.
Just a few short steps away from becoming an accredited member of the Association of Residential Lettings Agents (ARLA), Saira is a natural at helping tenants find their perfect home. Whether you’re looking for a family home or a cute couple shack, Saira (quite literally!) has the keys to your happily ever after.
She tries to spend as much time as she can in another country but if not, you’ll find her doing Yoga on weekends with her Mum & trying new restaurants around town with her lovely other half.Contact Saira Ishfaq via emailGet a valuation
Andrew ZographosLettings Negotiator
Andrew grew up in Zimbabwe in a family with a long heritage of property management. From a young age, he developed a passion for architecture and performing arts which led to him receiving a Diploma at the American Academy of Dramatic Arts.
Andrew has since returned to London to carry on the family gene in the property business and joined tlc as a Lettings Negotiator in 2018.
He hopes to one day become London’s go-to Lettings and Sales Extraordinaire; with tlc having just been crowned Best Agent in the Capital, he believes he now has the ideal platform to achieve this.
Away from work, Andrew enjoys most sporting activities. Triathlon and Hockey are particular favourites, having represented Zimbabwe in both disciplines. He also likes to get out of the city and travel, as well as set himself challenging tasks like signing up for the Ironman race in Lanzarote 2019.Contact Andrew Zographos via emailGet a valuation
Leila Cruz FerreiraLettings Negotiator
Leila was born in Portugal and raised in London. Having previously worked as a PA before pursuing her passion for property, she has impeccable organisation and communication skills.
Currently, Leila is eager to get on the property ladder herself and is hoping to soon be on the hunt for a perfect London pad!
Away from work, she has a passion for fitness and is known to indulge in the occasional city break every now and then. Send her your destination suggestions!Contact Leila Cruz Ferreira via emailGet a valuation
Simon JervisProperty Manager Extraordinaire
Simon grew up in Nottingham and went on to study at Sheffield Hallam University, where he graduated with a top degree in Urban & Regional Studies. Following this, he worked as Housing Manager for housing associations in the East Midlands, and then later, in London. Soon after moving to London many many years ago, Simon began working in Property Management roles for agents and has been enjoying (mostly!) the challenge ever since.
He joined the Property Management department at tlc back in 2015 and 3 and ½ years later is still going strong, managing a lovely and expanding portfolio of properties in Earls Court and the surrounding area. As per his business card… Property Manager Extraordinaire! Simon enjoys making lives better for tenants and keeping landlords happy, with current and relevant information.
Simon loves spending time with his family, especially his 9-year-old daughter, and trying to squeeze in some sport like running or football, time permitting. He is currently planning a family holiday to Florida in December to celebrate Christmas with relatives and no doubt looking forward to the well-earned break!
He regularly attends tlc events, helping out as required, but has so far managed to avoid Toby’s repeated requests to be on stage! The six strikes nickname still counts and nobody has come close to beating it!Contact Simon Jervis via email
Annie YoungProperty Manager Extraordinaire
Annie graduated with a top Science degree in 2010 and then began her career in London working for a private property developer, where she was responsible for managing the rental portfolio. In 2012, Annie ventured into property management in a West London agency and has been a member of ARLA since 2015.
At the start of 2017, she joined the exceptional team at tlc. Annie enjoys property management as there is never a dull moment – from property styling to problem-solving, there is always something new to learn! She takes pride in using a wide range of skills to give excellent customer service.
Annie’s favourite aspect of Earls Court is the garden squares, which, she says, provide a serene contrast to the rest of the area, making them the perfect spot for our summer jazz parties and events!
In her spare time, she enjoys reading, exploring London’s eclectic range of food, live music and theatre. Outside of the city, she has a great passion for outdoor pursuits including horse riding and walking – the perfect places to unwind in a country pub in front of an open fire before returning to urban life.Contact Annie Young via email
Richard O'BrienProperty Manager Extraordinaire
Born in Carlisle, but made in the hilly surroundings of Surrey, Richard spent most of his time in Guildford. After finishing his degree in Southampton, he journeyed into London where he started his career in the property industry covering a variety of portfolios from Bromley to Harrow.
After a few years in the industry, he wanted a more hands-on approach and a company that cared and found his calling at tlc. Richard recently joined the tlc team in the summer of 2018 and has become an integral part of the Property Management department. Teaming up with Simon and Bouchra, the trio have combined their property knowledge and look to tackle problems with a tactical and logistical approach.
Outside of work, Richard is a keen sports enthusiast and engages in a manner of activities. Football and boxing are strong passions of his and he has set ice hockey as his next big challenge! Away from sport, Richard is a keen reader and writer and is aiming to finish his own first book.Contact Richard O'Brien via email
Bouchra El BouzidiAssistant Property Manager Extraordinaire
Bouchra grew up in South London and studied English Literature and Media. She has worked in Earls Court for over a year now and has been developing her expertise in problem-solving throughout her career working in Property Management.
Since joining tlc in April 2018, Bouchra has fast become an integral member of the team and is always on hand to help with our regular community events and fundraisers. Her strong communication skills and excellent knowledge of the local area are key to keeping tenants and landlords up-to-date with the latest information on their properties.
Away from the office, Bouchra enjoys being sociable and hanging out with family and friends, exploring the best food spots in London. She also loves to travel and one of her top life goals is to have travelled to at least 50 countries!Contact Bouchra El Bouzidi via email
Sean StockBlock Manager Extraordinaire
With his father owning a successful construction company within North London, Sean was born into a family with property at the very foundation. From an early age, Sean found himself surrounded by site drawings, materials and labourers, learning about construction and assisting through school holidays to earn his keep.
He graduated from Nottingham Trent University with a top honours degree in Real Estate Management in 2012 and has most recently achieved his AIRPM qualification, which is further credit to his already impressive catalogue of experience!
Sean has managed property throughout London and Hertfordshire, collating a wealth of knowledge which he best portrays with his hands-on approach. The only difference is he now focuses this expertise in and around Kensington & Chelsea as our Senior Block Manager. He is an integral member of the tlc team and has helped to grow and develop the impressive array of properties that form our Management portfolio.
Outside of work, Sean loves to get away and will typically be found heading West to visit family across the pond. From a young age, he has always wanted to see as much of the USA as possible and is doing a great job of ticking off states so far. Back home, Sean often escapes city life by spending time with family outside of London. Having hung up his boots, he now spends more time watching football which gives him the chance to spend precious time with his grandad.Contact Sean Stock via email
Jess WongBlock Manager Extraordinaire
Prior to discovering her passion for property, Jess graduated university with an honours degree in History. She loved the hustle and bustle of London life so much that she decided to stay and quickly landed her first Property Management role in the heart of Mayfair, working with a high-end portfolio. Her appreciation for beautiful architecture grew and she made the move to work in Knightsbridge.
Jess is now part of the tlc Block Management team, managing over 20 buildings in the Earls Court area. Having worked on super prime estates, Jess brings with her meticulous attention to detail and an understanding nature which has been fine-tuned over the years. She is currently undertaking her qualifications in residential property management.
Outside tlc, you can find Jess hiking in the national parks or booking a break in a city she hasn’t explored yet!Contact Jess Wong via email
Malcolm ConnellAssistant Block Manager Extraordinaire
Malcolm grew up in Earls Court after his parents moved to the area in the early 1970s and attended Bousfield Primary School. He is a former trustee of the Earls Court Community Trust and was instrumental in creating the charitable organisation that exists today. He was also the festival manager of the Earls Court Festival between 2007-2008.
Prior to joining tlc in 2018, Malcolm was a figure in the entertainment industry where he ran a small music company. For someone with his background, joining the Block Management team has been a natural fit and has given him the chance to be involved with the Earls Court area in new and exciting ways and provides plenty of opportunities to put his local knowledge to the test!
Malcolm is a keen singer and jazz fan, and when not working, loves dabbling with music. He’s a practicing Buddhist of over 20 years and very much enjoys studying and deepening my knowledge of the thought and philosophy. Over the coming year, Malcolm has chosen Age UK as his nominated charity and is planning to come up with ideas for raising funds to support the wonderful work they do. It’s a cause very close to his heart, as he is currently dedicated to looking after his mother.Contact Malcolm Connell via email
Elias OdunlamiAssistant Block Manager Extraordinaire
Elias was born and raised in Plaistow, East London. He attended the University of Bedfordshire and graduated with a top honours degree in Media in Performance before proceeding to enter the world of property in a multi-faceted role that combined management, short-term lettings and leasing.
He is currently studying and putting his experience within sales and customer service to excellent use within the Property Management team, working towards his qualification is residential property management. In his spare time, Elias enjoys playing football regularly and loves the buzz of central London casinos! He also spends time relaxing with friends and family.Contact Elias Odunlami via email
Lakeshia Sterling-HenryFront of House Extraordinanire
Lakeshia grew up in North Finchley. She studied English Literature at Middlesex University, graduated with a top honours and proceeded to work in residential property management in the North West of London. This was where her passion for property and administration was discovered!
Lakeshia’s love of English Literature has allowed her to develop within her field and we were delighted to welcome her to the tlc team in 2016. She is the perfect first contact for all our clients as well as the pivotal force in ensuring the office is always organised and looking its very best.
When not at work, Lakeshia enjoys going to the theatre and socialising with family and friends. She loves to travel although is renowned for not quite adhering to the ‘travel light’ philosophy!Contact Lakeshia Sterling-Henry via email
Sindy BakerAccounts Department
Sindy grew up and still resides in Kent, where she discovered her passion and talent for mathematics. She is a qualified book-keeper with the Institute of Qualified Book-Keepers (ICB).
Sindy has been an integral part of tlc since joining in 2011, where she oversees the busy Finance department and looks after all accounting matters including VAT and non-resident landlord tax.
Growing up in Kent hasn’t stopped her from enhancing her knowledge of the Earls Court area and is always on hand to deal with any issues our clients may have. Being a mother of three, Sindy’s weekends are often taken up with gymnastics or performing arts events and competitions.Contact Sindy Baker via email
Mihaela CavaleruAccounts Assistant Extraordinaire
Mihaela grew up in Romania and made the big move to London 6 years ago. Having spent a brief stint working in hospitality, she soon found her passion in accounting.
Mihaela joined tlc early in 2018 and has quickly become an integral part of an incredibly accurate and precise Client Accounts department. She has a fantastic rapport with our landlords and a wonderful compliment to the team. She is a certified client accountant and uses her friendly and enthusiastic nature to build great relationships with customers.
When not at work, Mihaela has keen interests in fitness, interior design and cooking. She also loves to travel and is always on the search for her next holiday destination!Contact Mihaela Cavaleru via email
Melissa SampsonBlock Management Accounts
Melissa grew up in East London and is equipped with three A-Levels and a top honours in Psychological Studies.
With 11 years’ experience in client accounting in both lettings and service charges, Melissa joined tlc as our Client Accounts Manager in the Block Management department. She has worked in various estate agencies and surveyors firms, which has resulted in her heightened ability to implement procedures and adapt to any property database with ease.
In her spare time, Melissa enjoys watching the latest releases at the cinema, reading and relaxing in saunas!Contact Melissa Sampson via email
ArchieChief Office Manager
In between naps and cuddles, our Chief Office Manager, Archie, will be welcoming visitors and keeping the team in the order.
In his spare time, Archie loves nothing more than causing mischief with Baxter and chewing shoes, giving them his own version of a little bit of tlc!
BaxterChief Office Manager
Otherwise known by his pedigree name, Little Red Prince, Baxter has recently joined the tlc team to take up the role of Chief Office Manager with Archie.
When not in the office, Baxter is either stealing cuddles or taking a well-deserved nap!