Privacy Policy
tlc REAL Estate Services Ltd
At tlc REAL Estate Services Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK law. This Privacy Policy outlines how we collect, use, store, and protect your personal information. It also explains your rights and how you can manage your data preferences.
1. Who We Are
For the purpose of the Data Protection Act 2018 and General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is tlc REAL Estate Services Ltd, a company registered in England under company number 7524071. Our registered office is at 8 Hogarth Place, Earls Court, London SW5 0QT. We are registered with the Information Commissioner’s Office (ICO).
2. What Information We Collect and Why
We collect and process personal data for the following purposes:
- Providing property services – including sales, lettings, property management, valuations, and investment advice.
- Communicating with you – responding to enquiries, processing transactions, and providing service updates.
- Marketing – sending property updates, offers, and news where you have given consent.
- Legal and compliance requirements – verifying identity, fraud prevention, anti-money laundering (AML) checks, and assessing creditworthiness.
- Improving our services – analysing trends, customer interactions, and business operations to enhance our service offering.
- Legitimate Interests – We may process data based on our legitimate business interests, such as understanding property market trends or analysing our customer base. Our legitimate interest assessments ensure that processing does not override individual rights. Clients can object to this processing at any time by contacting us.
- Anti-Money Laundering (AML) Compliance – As part of our legal obligation under AML regulations, we may process identification and financial records to verify client identity.
The legal bases for processing your personal data include fulfilling contracts, obtaining your consent, complying with legal obligations, and pursuing our legitimate business interests.
3. How We Keep Your Data Secure
We take the security of your information seriously. Our safeguards include:
- Secure servers and data protection protocols.
- Password-protected access to client data.
- Physical documents stored in locked cabinets or securely shredded when no longer needed.
- Employee training on data security and compliance.
- Regular monitoring to protect against unauthorised access or external threats.
4. How Long We Keep Your Data
We retain personal data for as long as necessary for business and legal purposes. Our standard retention period is six years, in line with legal, tax, and regulatory obligations. When data is no longer needed, we securely delete or anonymise it.
If we have used your data for marketing, we will periodically check if you wish to continue receiving communications. You can withdraw consent at any time.
5. Sharing Your Information
We do not sell or exchange your data. However, we may share it with third parties when necessary to provide services you have requested, such as:
- Solicitors handling property transactions.
- Credit reference agencies for financial checks.
- Contractors carrying out property-related work.
- Inventory companies conducting inspections.
We will always seek your consent before sharing your details where necessary.
6. International Data Transfers
We generally store data within the UK and EEA. However, if a third-party service provider operates outside these regions, we ensure they comply with UK data protection standards through legally binding agreements.
7. Your Rights and How to Access Your Data
Under GDPR, you have rights over your personal data:
- Right to Access – You can request a copy of the personal data we hold about you.
- Right to Rectification – If your details are incorrect or incomplete, you can ask us to update them.
- Right to Erasure – You can request deletion of your data where it is no longer needed.
- Right to Object – You can object to processing based on our legitimate interests.
- Right to Data Portability – You can request a machine-readable copy of your data for transfer to another provider.
- Right to Withdraw Consent – If you have given marketing consent, you can withdraw it at any time by emailing data@tlclondon.com.
- Automated Decision-Making & Profiling – We do not use automated decision-making or profiling in our data processing. If this changes, we will notify clients and provide the right to request human intervention.
To exercise your rights, contact our Data Protection Officer (DPO) at data@tlclondon.com.
8. Cookies and Website Tracking
Our website uses cookies to enhance user experience, analyse traffic, and improve services. If cookies are used for targeted advertising or analytics, they will only be deployed with user consent. For more details, please see our Cookie Policy.
9. How to Make a Complaint
If you have concerns about how we handle your data, please contact our Data Protection Officer at data@tlclondon.com or write to us at tlc Estate Agents, 8 Hogarth Place, London SW5 0QT.
If we cannot resolve your issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Last Updated: February 2025
This policy will be reviewed periodically to ensure compliance with current regulations.
Would you like to Sell or Let your property in Kensington and Chelsea?
Talk to one of our team on 020 7370 4000 or click the button to book an appointment.