Testimonials

  • The award for the Best Agent in London 2018 could not have gone to a more worthy recipient. I have been a resident in Earl's Court for over 20 years, and tlc has been the most brilliant example of a community-minded estate agent. Their support of local charities, initiatives and events, and contribution to the cultural life and well-being of the Earl's Court ward are unrivalled. Added to which, their service to vendors, purchasers, landlords and tenants alike puts all other agents in the shade.
    VF
  • The tlc team is excellent, they helped me twice finding perfect flats. The team is really professional and helpful, they always respond to me nearly immediately.
    BS
  • Thanks so much, Bouchra for the amazing support and patience that you've shown me in dealing with and managing my move out. You were incredible. I'd genuinely recommend Bouchra and tlc for anyone wanting to rent or lease a place in West London.
    SBO
  • My friend and I were renting a flat through tlc for a little more than 2 years and we can honestly say that they were great throughout the whole period. If there was ever any issues with the flat they took immediate action without having to interfere with our normal daily life, all handled very smoothly and they were all very supportive.
    SB
  • As a contractor I can honestly say I really enjoy working with Jess Wong, her hands on approach to her properties and willingness to meet on site benefit greatly on clear communication and insight into any necessary works.
    JR
  • Worked with Saira who found me a delightful home in Earl's Court. She was by far one of the best agents I have ever worked with and will come back to tlc in the future. Thank you for all your help!
    SA
  • I have worked with tlc for 2 years now and they are professional, approachable and, above all, enjoyable to deal with. Lakeshia on the front desk is especially helpful and efficient.
    LO
  • Fantastic service with responsive staff. The team never make excuses, are always available on the phone/email and simply focus on delivering a fantastic service.
    YP
  • tlc have let my flat for almost 3 decades. What I especially like about tlc is the personal service (the team has low turnover and high responsibility. They answer the phone and even call you back, shock horror. I contrast this to other agents where you can never get hold of them unless they want something from you.) I have gone to tlc for advice on all kinds of issues and the advice has always been spot on.
    JG
  • I have dealt with many block managers over the years but I have yet to come across a block manager who actually cared and treated the building like their own home until Jess started looking after my building. I am grateful that she listens to our needs and actions it accordingly. Thank you again.
    RC
  • Thanks for your help and advice - it's great to work with caring and responsible property managers as yourselves!
    TR
  • Jamie and the team are consummate professionals who I have had the pleasure of dealing with for many years.
    LB
  • Many thanks to all the team at tlc for the letting and management of our properties in Earls Court. They are generous with their time and expertise, respond quickly and efficiently to any problems and are unfailingly courteous and good-humoured. I really appreciate all the help they have given us over several years.
    LK
  • Excellent service from Sean Stock in dealing with an electrical issue at our development, contractors on site in no time and repaired really quickly!
    DW
  • tlc are different to all other London estate agents I've rented with. Their expertise and support in the whole end-to-end process of searching, move in, management and moving out is very impressive. I'll be looking for a tlc property again in the future! Thanks to all of you.
    CG
  • Really pleased with the service from tlc. Straight talking and genuinely wanted to help me. Once my fellow leaseholders agree tlc will no doubt manage our block. Thanks, guys!
    WW
  • Leila has been everything you could ask for and more. She has been really easy and fast to deal with and never disregards any questions I have. It's been an absolute pleasure to work with her and tlc.
    AS
  • Thanks for your help and advice. It's great to work with caring and responsible property managers as yourselves!
    TR
  • The tlc Management team has been putting in a lot of effective work on our property since we first contacted them, and the quality of service has been really excellent in pragmatically tackling a multitude of maintenance works since their engagement. Thank you very much for being such a pleasure to work with.
    CC
  • Toby, you have been a pleasure to deal with and were extremely helpful and positive right from when we instructed you all the way to completion. You have been brilliant, I was so right to put my faith in you. You are indeed a man of his word. Always available, always intelligent to speak to with sound advice that was well informed in a difficult market. 5 stars *****.
    JCD
  • We first met the tlc team at a Jazz party they were hosting in one of the garden squares of Earl’s Court. I remember even then feeling impressed by their personal touch and passion for community spirit. The sales team were exceptional; in particular Toby, who we got on with straight away. He was always willing to go above and beyond the usual service and through his hard work got us a quick sale at a good price.
    ZH
  • tlc changes all perceptions of Estate Agents. A warm and friendly office with charming and helpful staff who are really interested in making the traumatic experience of buying, selling or renting a property as smooth and worry-free as possible. The lengths they go to is so refreshing.
    SB
  • I had a brilliant experience with these guys, stress-free, fast and, yes I'm going to say it, caring! Everyone in their office was great but we were lucky enough to get Toby Brown - a really fun character who made the whole process seamless and actually enjoyable! I will definitely use them again!
    AR
  • tlc have been super professional, a pleasure to deal with they really care about their customers. Thank you for finding me the perfect place.
    DM
  • A big thank you to the tlc lettings team for the wonderful job they did. They found a beautiful apartment to rent for me, I moved in and settled with no problems.
    AS
  • Chiara and fellow agents went above and beyond to help me find the perfect flat. They were diligent and personable and answered all my questions and worked with me to make amendments to the tenancy agreement. Cannot thank enough!
    KT
  • We couldn't praise them enough for their professional support. They followed up on everything we needed so we could move into the property as quickly as possible - really good service and got everything right first time - no dramas.
    AM
  • A unique estate agent - they really do believe in the personal touch. Very happy with the service they gave to me.
    AN
  • Our experience with tlc is excellent. The whole team was so efficient, friendly and helpful. They let our property within two weeks after we appointed them as our letting agent. We are exceptionally impressed with Samantha's customer care and patience with our queries and concerns. We would certainly recommend them to any landlords and tenants.
    RT
  • Having had experience with nearly all the Earls Court Estate Agents in the past decade, my conclusion is if you want service and the peace of mind that you're instructing the right agency, then tlc is the best in Earl's Court SW5, SW10 and surrounding areas. A friendly proactive team who gave advice when and where I needed it.
    PT
  • I had a wonderful experience with tlc. Chiara Thomas was incredibly helpful and went above and beyond to help me secure my dream studio. Chiara stayed engaged throughout the whole process and continued to check in even after the tenancy agreement was signed. tlc handled everything very professionally and I can highly recommend the agency.
    MS
  • tlc manage my two Earls Court properties brilliantly. Having attempted to manage the properties myself for a few years, I know just how much stress and headache is involved. They have stepped in and saved me on many occasions, quickly, kindly and effectively. I have tried most of the estate agents in the area and tlc give - by far - the best service.
    AB
  • tlc were by far the most efficient agency when it came to my property search, helping me move into the perfect flat within a matter of days. Samantha and Chiara were exceptional in guiding me through the process and I can't thank them enough!
    HE
  • Fantastic, friendly and personal service - Popped in off the street by chance to meet Toby since we needed a place to move in quickly and Chiara took us to a targeted list of properties that fitted our needs and then she seamlessly steered us through the whole process from offer to getting the keys...will definitely be back.
    MT
  • Would highly recommend tlc. They went above and beyond of what was required of them, providing a very friendly and personable service. Special thanks to Jack Nelson who was always affable and extremely helpful.
    NA
  • We rented a property from tlc in early February and found them to be exceptional agents. Throughout our tenancy, nothing was ever a problem. They were always responsive and honest. If you're a landlord I wouldn't look anywhere else when listing a property for lease in London. Exceptional!!
    CC
  • Dear Amy, I think it's a good time to sincerely thank you very much for your help the last couple of months and excuse me for bothering you this much. I hope you have a nice vacation!!
    AS
  • Thank you so much for your help on this. Both you, Jamie and Amy were a pleasure to deal with and extraordinarily helpful (not something I can say too often with agents!). I hope to work with you again in the future.
    CA
  • Hi Toby . . . Thanks - you ran a very efficient and open sales process . . . other agents could learn a lot! Reaffirms the heady heights that the London market has reached... Have a great weekend!
    DI
  • I just wanted to say thank you to Sam and Jamie. You were both so lovely and really went out of your way to look after us. I have felt rather badly treated by some other property agents who made it ever so clear that we are not the client, but the property owner is
    EH
  • Hi Toby, I want to thank you for your wonderfully generous hamper which was a lovely gesture- totally unexpected. The flat is great and my children who saw it today like it hugely too. You were so helpful in all the process of my purchase and I am thrilled it has gone through smoothly. I do hope your play production went well and only sorry I couldn't make it. Do let me know of other events you are involved with later. I will be in touch re a doubles some time! With many thanks
    GA
  • I would like to thank you for a job well done. You have impressed me with your enthusiasm and efficiency. Your name will be the first one I mention when my Singapore friends ask me for a London Letting Agent! I look forward to working with you in the future
    KW
  • Hi Sam, I wanted to thank you very much because you have been lovely not pushy unlike the others and I will definitely keep in touch. Take care
    MS
  • Hi Jeanette, Toby: Thanks a lot for your great service, I will definitely recommend you to friends that were to look in this area for the future. Kind regards
    NL
  • Hi Jeanette & Toby, now everything is done, I'd like to thank you for your hard work on this sale. Your customer service is outstanding, you had our best interests first at all times, your communication with us was always clear and timely, above all else, you achieved an amazing price for us! I would definitely recommend you to anyone selling (or buying). Head and shoulders above all the other agents we have interacted with. Thanks
    SB
  • Dear Toby & Jeanette, just wanted to express a big thank you from me and my mother. You were great every step of the way, from the initial negotiations, to helping manage our questions and helping out with the tricky moving parts like the freehold acquisition, last week helping us arrange the repair of the broken window and lastly being around promptly with keys on the last day when we completed. This is the third time we have bought via TLC, and the third time we’ve had a good experience
    SM
  • Dear all at tlc, thank you for all your work and for your excellent service. The tenants seem to be very nice
    RS
  • Hi Toby . . . Thanks – you ran a very efficient and open sales process . . . other agents could learn a lot! Reaffirms the heady heights that the London market has reached… Have a great weekend!
    DI
  • Hi Jeanette, Toby: Thanks a lot for your great service, I will definitely recommend you to friends that were to look in this area for the future. Kind regards
    NL
  • It has been a great pleasure to work closely with Simon and it underscores the importance, as a client and landlord, to know that Simon is available at all times to support myself and the tenants.
    PG
  • I would highly recommend using tlc, they immediately set themselves apart from the typical High-Street brands through a consistently warm and professional approach and a genuinely personalised service. The team here step up where many others fall down and deliver genuine customer care because they actually love what they do.
    MN
  • I have worked with tlc for nearly 2 years now and always find all the team very professional, friendly and efficient. In particular Mihaela and Sindy in the accounts team.
    KB
  • I have been using tlc to rent my flats in Earls Court for many years now and have always found the service to be excellent. They join good tenants with good landlords and the team are always attentive and very professional, in an industry that is often not!
    NN
  • In his capacity as Property Manager I have had countless productive interactions with Simon and called on him on numerous occasions, some at short notice, to assist with issues regarding my rental properties managed by tlc. Without exception, Simon has always been most obliging and responded quickly and acted in the swiftest possible manner to great effect in sorting out any problems.
    PG
  • Your agent Andrew was incredible, couldn’t have asked for anyone more helpful. I went to Andrew with what I was looking for and he was quick in showing me apartments which were perfect for me! Couldn’t have asked for more! Thanks!
    CW
  • Quick response and fast marketing. Friendly staff. All in all a very good firm!
    PM
  • tlc recently let out my flat in Hogarth Road. They found a tenant within days and for the rent I wanted to achieve. Always a friendly professional service and quick to respond at all stages of the process. Another great job!
    DA
  • I have rented through many estate agencies, but never dealt with one as professional or competent as tlc. Samantha was always quick to respond, and managed our expectations flawlessly.
    MB
  • Samantha and Leila are positive, professional estate agents who get things done. It was a pleasure communicating with you this summer.
    RM
  • RE: Block Management Department. Thank you so much for organising this on our behalf. Much appreciated - you guys are amazing!
    JR
  • Amazing boutique agency managed by a great team. Provide excellent service, honest feedback and a high sense of social responsibility.
    AD
  • Thank you very much Toby and Sam for all of your help. I had a very short time frame to get everything in order and Sam went above and beyond to make sure it was easy and pain-free for me. Excellent personal service and I would thoroughly recommend tlc to anyone.
    JM
  • In all my dealings over the past years, tlc have shown themselves to be exceptional Property Managers. All the staff have been friendly, helpful and efficient. A great team, and a pleasure to work with.
    TR
  • Exceptional property management team, Sean, in particular, was very helpful and efficient.
    KM
  • Extremely fine service from Malcolm Connell, thank you!
    TB
  • My experience with TLC was beyond what I expected, especially from Saira. My partner and I needed help with finding a flat in Earls Court and we didn't know where to start. Fortunately, we met Saira and nothing was too much trouble. I will always recommend TLC to everyone I know because of that experience.
    AD
  • The builders have been very quick and competent with the repairs to the leak in my property. They were kind, quick and very very clean. There were four little visits but sometimes just for minutes. Thank you for getting this done.
    ID
  • Simon is the most incredible Property Manager. He always answers any email or phone enquiry immediately with a solution. Nothing seems too much trouble for him. The times I have met him he is always very courteous and polite. It's very obvious you have an excellent team and I am so grateful for the work that they put in to help me with my flat.
    LC
  • When I moved to London it was the usual hassle finding a place to live. Through a local connection, I came in touch with tlc, and that was a blessing. They helped me find a perfect flat for a very reasonable price. The staff performed service well above what I had experienced elsewhere.
    JA
  • The team at tlc are an absolute pleasure to work with. It's really rather refreshing to work with estate agents that actually care about their customers. Thank you, guys.
    TB
  • Toby and all the guys at tlc have been brilliant. Always ready with a friendly smile making what can be very stressful all the more easier.
    DM
  • Toby Brown and his team are a model of what estate agents and property management agents should aspire to. Exceptionally efficient and caring. Additionally - and uniquely, they give a lot back to the community in the way of regular fundraising activities for local charitable causes.
    TR
  • Outstanding service... I could not fault it. Samantha Hossack helped me to rent my property, she was extremely polite, professional and obliging, I would recommend them to anyone.
    SY
  • tlc have provided excellent service over the years we have dealt with them. They have been quick to respond, have found excellent corporate tenants and have achieved better than expected rents in some instances. Would highly recommend.
    WG
  • The tlc team always surprises us with their professionalism, enthusiasm and efficiency, whether it is in letting our flat or managing the property. A big thanks to Samantha and Jamie. tlc's contribution to the Earls Court community is outstanding. Keep up the excellent work! W & IH
    WH
  • Excellent estate agents who had really great knowledge of the area. They helped me find exactly what I wanted. All the staff were super friendly and professional and Samantha, in particular, was brilliant. I would recommend them to anyone searching in this area.
    FP
  • Fantastic agency! They were always there to handle everything whenever we had something that needed repairing or changed in the flat. Flat was maintained in great conditions throughout our stay. Jamie was incredibly helpful. Would definitely recommend!
    VC
  • I had a great experience with ! It wasn't just the very first rental of my life, but I was also alone in a foreign country. Their professionalism and experience helped me facing every issue I could possibly have during my stay. I felt like somebody was taking very good care of me all the time. Moreover, my friends and family were always complimenting me about the beautiful conditions of my apartment: it was modern and very well maintained.
    SS
  • I walked into tlc and received immediate attention and was referred to the right person to handle my enquiry. Chiara was spot on meeting my rental needs and followed up the paperwork quickly and efficiently - always with a smile! The post rental service has been fantastic. I recommend popping in or contacting tlc of you are looking for the right property for you in the area
    IH
  • I had an amazing experience with tlc, the way the teams gel well together to provide an exceptional service catered to me was fantastic. The Block Management team in connection with the other agents helped resolve my queries in record time, enabling me to have my entrainment system installed the very next day. Absolutely IMPRESSED!!
    JM
  • Really great service from tlc, Chiara was fantastic in helping me find a flat and the whole process went very smoothly. Would definitely recommend.
    HL
  • As the official local agents of Earls Court, these guys really do understand the market they serve more than any of the larger names. I've been using them for years renting my flat and they have never failed me in the service and advice they've offered. I couldn't recommend them any more highly.
    CC
  • If you are searching for a property to rent in Earls Court then tlc is the Agency you should be heading to. They have been really helpful, concerned & honest throughout my renting process. I will definitely use them in my next search to rent & highly recommend it to anyone who is interested in the SW5 area.
    CS
  • We have used tlc as managing agents for the house we let for over two years now. They have exceeded all expectations and have been absolutely invaluable to us in keeping our tenants happy and our house well maintained. We have dealt with multiple members of the tlc team and have found each to be professional, responsive, proactive and friendly. tlc give us options for how to get things done quickly, economically and above all, in the right way. We feel very fortunate that we know our house is in good hands with them.
    RF
  • You are a terrific team, thank you
    AM
  • Thank you very much indeed for your superb professionalism in letting the company's flat and particularly the speed with which you succeeded. Very grateful
    BP
  • Thank you, Samantha and Jamie. My mind has been put to ease. And let me offer a broader thanks to tlc generally. Your firm has been extremely helpful and responsive to a couple of foreigners trying to find a place to live in London. Thanks for everything
    DF
  • A little note for the lettings team, thanks for finding suitable tenants for my property so quickly. It is very much appreciated.
    Dr. G
  • Dear Samantha, Not only you are a gorgeous girl but you are a big star too! Many thanks for all, I ll recommend your office to all the people i know. Many many thanks x
    EK
  • Very many thanks for your always prompt help! A good measure above most of your competitors, by the way.
    JP
  • Thank you so much for all your help Sam, you have made it an incredibly pleasant experience...I wish you were in charge of my banking too! Kind regards
    LW
  • Toby, I must thank you for all your hard work on this one - without your pro-activity I do not believe we would ever have got to an exchange of contracts given the landlord involved. Kind regards
    MV
  • Dear all at tlc, thank you for all your work and for your excellent service. The tenants seem to be very nice
    RS
  • You guys are really underestimated in the business. It's weird sometimes when I'm out with other agents people confess to how good you guys are. They are almost threatened. It's so funny. I think The Prince thinks I'm one of these agents
    WR
  • Toby, Thanks for all your help on finding a flat here in Earl’s Court. Amy was extremely helpful throughout the process and we found her advice invaluable. We just finished our move-in and are getting settled in. Thanks again, and I hope we can catch up sometime soon. Cheers
    SC
  • Dear Toby & Jeanette, just wanted to express a big thank you from me and my mother. You were great every step of the way, from the initial negotiations, to helping manage our questions and helping out with the tricky moving parts like the freehold acquisition, last week helping us arrange the repair of the broken window and lastly being around promptly with keys on the last day when we completed. This is the third time we have bought via TLC, and the third time we’ve had a good experience
    SM
  • Hi Jeanette & Toby, now everything is done, I’d like to thank you for your hard work on this sale. Your customer service is outstanding, you had our best interests first at all times, your communication with us was always clear and timely, above all else, you achieved an amazing price for us! I would definitely recommend you to anyone selling (or buying). Head and shoulders above all the other agents we have interacted with. Thanks
    SB